Herein, the way out to resolve when gray screen appears in Mac during startup will be discussed by considering the operations that could be done in such a scenario step by step. So let’s start with determining the concern of gray screen, this generally happens when either you are unable to see the finder or login window after startup. The possibilities start arising thereafter wherein the desktop you are using might stop responding and only a persistent gray screen will keep on showing together with this you perhaps will see an Apple logo, spinning gear, prohibitory sign or a question mark flashing continuously.
- The steps stated below might not apply when a Blue-Screen occurs while startup
- Besides few of the steps possibly will reset your Preference and Registration settings
- Try disconnecting all the peripheral devices and test them once properly
Peripheral devices imply to all such external devices that you usually connect with your Mac machine other than the ones which came with it. For ex. – External hard-drives, Pen drives, Printers etc. which you connect using a USB cable.
- Turn-down your Mac; if necessitated, press the power-button key for long as to force it to shut-down
- Detach Ethernet cables if attached to the machine
- Now, turn-on Mac machine again
- In case you are able to login to your machine that means if it’s starting up this way then probably the key problem is peripheral devices which are the cause of this gray screen problem. Attempt connecting a different cable to the device if possible or ensure by Connecting/Removing the cable
If the problem still persists perform some other actions -
- Using third-party devices like Keyboard, Mouse can also be the reason of this problem if connected. So make sure of using Apple’s own Keyboard, Mouse instead while starting up the machine again.
Perform restarting your Machine in Safe-mode
Just performing a safe-boot possibly will resolve the problem
- Turn-off your system first then restart by keep on pushing the “SHIFT” key; doing this will lead you to the advanced boot-up options from where you can opt for a safe-boot.
Try to Reset NVRAM / PRAM
This will again be done thru restarting the system and pressing the “SHIFT” key for long and Out of all the options out there, you will also get the option to reset NVRAM / PRAM
Ensure Cables and Power source are secure and working fine
We will suggest you to (consider an electrician as to have a look at your Outlets and Electrical wirings)
Detach Third-Party RAM and Internal Hardware If connected
We won’t be going that deep or further to make you understand these settings; now after detaching the third-party RAM and Internal hardware’s, check if it works now that indicates whether the Mac’s starting up normally or not?
As a last resolution try to execute an Erase and Install Mac OS X
Note: One should only carry out this step after implementing all the steps given above since this will remove all your files from Mac OS X. If can be done take the entire back up of significant files and folders
Furthermore, just in case you’re using Outlook mail with Mac then have a look
If somehow your Mac Outlook file turns out to be unable to read then in such an instance Outlook Mac Exporter is the way out which allow you to move Mac Outlook files to Windows Outlook without a harm and keeping it all safe.